Last Updated: September 11, 2026
This website is operated by ORIVENNE.
ORIVENNE is a brand operated by Guangzhou Mengdou Trading Co., Ltd.
By visiting our website, browsing our products, placing an order, creating an account or using any of our services, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cookie Policy and any other policies published on our website.
Please read these Terms carefully before using our website.
You must be legally capable of making purchases in your country or region, or have permission from a parent or legal guardian where required by law.
You may not use our website, products or services for any unlawful, fraudulent, abusive or unauthorised purpose.
You must not:
We reserve the right to refuse service, cancel orders or restrict access where we reasonably suspect fraud, payment risk, misuse, inaccurate information or violation of these Terms.
ORIVENNE offers jewellery and related accessories. Products may include:
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, materials and prices are accurate.
However, minor differences may occur because of:
Natural stones and crystals may vary in colour, pattern, inclusions, transparency, texture and appearance.
Such natural variations are not normally considered defects.
Minor differences that do not materially affect normal use, overall appearance or intended design are not normally considered product defects.
Customers are responsible for reviewing product dimensions and selecting an appropriate size before ordering.
Where measurements are provided, minor tolerances may occur due to manual production or measurement.
Customers should review the available Size Guide before purchasing.
Unless otherwise stated for a specific product, we recommend avoiding:
Some plating, finishes, natural stones and decorative components may gradually change in appearance through normal wear.
Such normal wear does not necessarily indicate a manufacturing defect.
Customers with known sensitivities or allergies to particular metals or jewellery materials should review available material information before purchasing.
Some ORIVENNE products may offer personalisation or customisation, including:
Customers are responsible for checking all personalised information carefully before submitting an order.
Once production of a personalised or customised item has started, we may not be able to:
Where permitted by applicable law, personalised, engraved, customised and made-to-order products may not be eligible for change-of-mind returns.
This does not affect rights relating to defective, damaged or incorrectly supplied products.
Some ORIVENNE products may be handmade, hand-assembled, personalised or prepared after an order is placed.
Unless otherwise stated on the relevant product page, orders may require approximately 3–5 business days for preparation or production.
Personalised, customised, special-size or made-to-order products may require additional time.
After production has started, we may not be able to cancel or modify an order.
Submitting an order does not automatically mean that we have accepted it.
We may contact you where payment, address, stock availability, customisation information or other order details require confirmation.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
If we cancel an order after payment has been collected, the applicable refund will be processed.
Prices are displayed in the currency shown on the website or during checkout.
Prices, promotions, discounts and product availability may change without notice.
Changes do not normally affect orders that have already been accepted and confirmed, except where an obvious pricing, system or technical error has occurred.
Available payment methods may include:
Third-party payment providers may process payments according to their own terms and privacy policies.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes or local taxes.
Shipping methods, estimated delivery times, shipping fees, tracking availability and destination restrictions are described in our Shipping Policy or at checkout.
Delivery times are estimates only and are not guaranteed.
Delays may occur because of circumstances outside our reasonable control, including:
Customers are responsible for providing accurate and complete shipping information.
ORIVENNE is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.
Returns, exchanges, refunds, cancellations, damaged items, incorrect items and other order issues are handled according to our Return & Refund Policy.
Customers should contact us within the period stated in that policy.
Depending on applicable law and our policy, personalised, engraved, customised, special-size or made-to-order products may not be eligible for change-of-mind returns.
Nothing in these Terms excludes or limits consumer rights that cannot lawfully be excluded.
If you receive an incorrect, damaged or defective item, please contact our customer service team and provide the requested order information and supporting photographs where reasonably required.
ORIVENNE may offer:
Unless otherwise stated:
Specific promotion terms displayed at the time of the offer will apply.
We may provide customer support through:
Online chat, WhatsApp or other messaging channels may display automated greetings, availability messages or pre-set responses.
Automated responses provide general information only and do not constitute final confirmation of:
Order-specific decisions are confirmed by our customer service team after reviewing the relevant order and information.
When you submit a review, photograph, video, comment, testimonial or other content to ORIVENNE, you confirm that:
Where you expressly submit content for publication, review, promotion or social sharing, you grant ORIVENNE a non-exclusive licence to display, reproduce and use that content for relevant website, customer service or marketing purposes, subject to applicable law.
The ORIVENNE brand name, logos, product photography, website content, written content, product descriptions, graphics, videos, website layout and other brand materials are owned by, licensed to or lawfully used by ORIVENNE and/or Guangzhou Mengdou Trading Co., Ltd.
You may not copy, reproduce, modify, distribute, publish, sell or commercially use our content without prior written permission, except where permitted by applicable law.
Our website may use or link to third-party services, including:
Third-party services are governed by their own terms, policies and privacy practices.
We are not responsible for the independent practices, content, availability or security of third-party websites or services.
We aim to keep our website accurate, secure and available.
However, we cannot guarantee uninterrupted, error-free or continuous access.
We may occasionally:
Where an obvious error materially affects an order, we may contact the customer to resolve the issue.
To the fullest extent permitted by applicable law, ORIVENNE and Guangzhou Mengdou Trading Co., Ltd. will not be responsible for indirect, incidental, special or consequential losses arising from use of the website or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights.
Defective, damaged or incorrectly supplied products will be handled in accordance with applicable law and our Return & Refund Policy.
To the extent permitted by applicable law, you agree to indemnify ORIVENNE and Guangzhou Mengdou Trading Co., Ltd. against reasonable losses, claims or expenses arising from unlawful use of the website, violation of these Terms or infringement of another person's rights.
This provision does not limit rights that cannot lawfully be limited.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
We may update these Terms from time to time to reflect changes in:
The latest version will be published on this page with an updated Last Updated date.
Updated Terms apply to future use of the website and future purchases after publication, subject to applicable law.
For questions about these Terms of Service, please contact:
Brand:
ORIVENNE
Operating Company:
Guangzhou Mengdou Trading Co., Ltd.
Email:
support@orivenne.com
Business Address:
No. 167 Linhe West Road, Room 1445-N052, Tianhe District, Guangzhou, Guangdong 510000, China