Last Updated: September 11, 2026
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, browse or purchase our products, create an account, contact us, subscribe to marketing communications, or otherwise interact with ORIVENNE.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Depending on how you interact with ORIVENNE, we may collect:
Where ORIVENNE offers personalised or customised jewellery, we may also collect information that you voluntarily provide, such as:
Payment information is generally processed by Shopify, PayPal or other authorised payment providers. ORIVENNE does not normally receive or store your complete payment card number.
We may use your information to:
Where required by applicable law, we process personal information based on consent, contractual necessity, legitimate interests, legal obligations or another lawful basis.
Our online store may be hosted or supported by Shopify.
Shopify may process information necessary to:
Your use of Shopify-supported services may also be subject to Shopify's own privacy practices.
Payments may be processed by authorised third-party providers such as:
These providers may collect and process information necessary to complete your transaction.
ORIVENNE generally does not directly store your complete credit or debit card information.
To prepare and deliver your order, we may share necessary information with:
The information shared may include your name, shipping address, telephone number and relevant order details.
We only share information reasonably necessary to fulfil and deliver your order.
We may share personal information with trusted service providers where reasonably necessary to operate ORIVENNE, including:
We do not sell your personal information for monetary consideration.
Certain analytics, advertising or data-sharing activities may be considered a “sale,” “sharing,” or “targeted advertising” under certain privacy laws. Where applicable, you may have the right to opt out of those activities.
ORIVENNE may use cookies, pixels and similar technologies to:
Where required by law, we will request consent before using non-essential cookies.
You may manage available cookie preferences through our cookie tools or your browser settings.
Where permitted, ORIVENNE may send communications about:
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, including order confirmations, shipping updates, refund notices and customer service messages.
ORIVENNE serves customers internationally.
Your personal information may therefore be processed outside your country or region, including locations where Shopify, payment providers, logistics providers, marketing platforms, analytics providers and other service providers operate.
Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers of personal information.
We retain personal information only for as long as reasonably necessary to:
Information submitted for personalised jewellery may be retained where reasonably necessary to complete your order, provide after-sales support or resolve disputes.
Retention periods may vary depending on the type of information and applicable law.
ORIVENNE uses reasonable administrative, technical and organisational measures designed to protect personal information.
However, no internet transmission, electronic storage or online system can be guaranteed to be completely secure.
Where account functionality is available, you are responsible for keeping your login credentials confidential.
Depending on your country, state or region, you may have rights including the right to:
These rights may be subject to legal exceptions.
We may need to verify your identity before completing certain privacy requests.
To submit a privacy request, contact us using the details below and use the subject line:
Privacy Request
ORIVENNE's website and products are intended primarily for adults.
We do not knowingly collect personal information from children where parental or guardian consent is required by applicable law.
If you believe a child has improperly provided personal information to us, please contact us so that we can review the matter.
Our website may contain links to or integrations with third-party services, including:
These third parties may process information according to their own privacy policies and terms.
ORIVENNE is not responsible for the independent privacy practices of third-party websites or services.
We may update this Privacy Policy from time to time to reflect changes in:
When this Privacy Policy is updated, we will revise the Last Updated date at the top of this page.
For questions, requests or concerns regarding privacy or personal information, please contact:
Brand:
ORIVENNE
Operating Company:
Guangzhou Mengdou Trading Co., Ltd.
Email:
support@orivenne.com