We want every ORIVENNE piece to stay part of your story for as long as possible. If something is not right, the following warranty explains the support available and how to request it.
Our Warranty at a Glance
30-Day Quality Guarantee
If your jewellery develops a confirmed manufacturing or craftsmanship defect within 30 calendar days of delivery, contact us with your order number and clear photos or videos of the issue. After we assess the piece, we will offer an appropriate solution, which may include a complimentary repair or replacement.
3-Month Complimentary Repair
Within three months of delivery, we offer complimentary repair for eligible issues caused by craftsmanship under normal wear. Examples may include a loose setting or stone loss, an abnormal change in colour, a faulty clasp, or a structural defect when our assessment confirms a workmanship issue. The nature of the issue and the condition of the piece will determine whether repair is possible.
After Three Months
We will still do our best to help. Repair may remain available depending on the design, condition of the piece and availability of replacement parts. A repair or replacement-part fee may apply. We will explain and confirm any charge with you before work begins.
What Is Not Covered
This voluntary warranty does not cover:
- Normal wear and tear, including surface scratches and gradual changes to a plated finish.
- Accidental damage, impact, crushing, bending, snagging or loss of the item.
- Damage caused by improper care, prolonged exposure to water or excessive moisture, perfume, cosmetics, cleaning products or other chemicals.
- Repairs, alterations or resizing carried out by a third party.
Natural freshwater pearls, crystals and gemstones may vary slightly in colour, texture, shape and pattern. These inherent characteristics are not manufacturing defects.
How to Request Warranty Support
- Contact our care team through the Contact Us page.
- Include your order number, a short description of the issue and clear photos or videos showing the piece and the affected area.
- Our care team will review the information and advise you of the next steps. If we need to inspect the piece, we will provide the correct return instructions.
- After assessment, we will confirm the available solution and any applicable cost before repair work begins.
Please contact us before sending an item back. Do not post it to the address on the original parcel or to a general company contact address unless our care team specifically instructs you to do so.
For advice on wearing, cleaning and storing your pieces, please see our Jewellery Care guide.
Your Consumer Rights
Our 30-day quality guarantee and three-month complimentary repair service are voluntary benefits. They do not limit any rights or remedies you may have under applicable consumer law, including rights relating to faulty goods after these periods. We will assess those rights separately from the time limits of this voluntary warranty.
Made with intention. Cared for beyond the moment.