How can we help you?

Our jewellery is crafted from a carefully selected range of materials, including 925 sterling silver, 18K gold plating, 18K white gold plating, rhodium plating, 5A cubic zirconia, and natural freshwater pearls.

Our Vintage Gold pieces feature 925 sterling silver with an 18K vintage gold finish, while selected White Gold pieces feature 925 sterling silver with 18K white gold plating.

Materials vary by design. Please refer to the Materials & Details section on each product page for the exact composition.

Unless specifically stated on the product page, our gold-tone jewellery is 18K gold plated rather than solid 18K gold.

We clearly list the material and finish of each piece on its product page so you know exactly what you are purchasing.

We use selected 5A cubic zirconia in many of our designs for its high clarity, precision cutting and brilliant appearance.

Our pearl collection features natural freshwater pearls. As pearls are naturally formed, slight variations in shape, size, surface and lustre are normal and make each piece unique.

Like all plated jewellery, the finish may gradually show signs of wear over time depending on how often it is worn and its exposure to water, perspiration, perfume, cosmetics and chemicals.

Proper care and storage can help preserve the colour and finish for longer.

To keep your jewellery looking its best:

• Avoid wearing it while showering, swimming or exercising.
• Keep it away from perfume, hairspray, lotions and household chemicals.
• Put jewellery on after skincare and perfume have fully dried.
• Gently wipe it with a soft, dry cloth after wearing.
• Store each piece separately in a dry jewellery pouch or box.
• Freshwater pearls should be handled gently and kept away from strong cleaning products.

Size, dimensions, materials, finishes and other important details are listed on each individual product page.

For rings, bracelets, necklaces or other sized pieces, please review the product measurements and size guide before ordering.

Orders are normally processed within 3–5 business days, which includes order preparation, quality inspection and packing.

Once dispatched, estimated delivery normally takes 8–12 business days. The total estimated time from placing your order to receiving it is approximately 11–17 business days.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Delivery times are estimates and may vary due to customs clearance, local courier services, weather, public holidays or other circumstances outside our reasonable control. For full details, please refer to our Shipping Policy.

For eligible standard, non-personalised products, you may request a return within 14 calendar days of receiving your order.

After notifying us of your return request, please send the item back within the following 14 calendar days.

Please contact our customer service team before returning any item. Once your return request has been approved, we will provide the correct return address and return instructions.

Please do not send returns to our company contact address or the address shown on the original parcel unless specifically instructed by our customer support team.

Returned items must meet the eligibility requirements stated in our policy. For full return, refund and exclusion details, please refer to our Return & Refund Policy.